Our goal at TCS is customer satisfaction. This requires us to provide service that conforms to our customer’s requirements. Our minimum customer service standards were designed to ensure that everyone in TCS has a clear understanding of what it takes to consistently deliver excellent service.

Our customer service delivery system is our ongoing opportunity to enhance, and continuously improve, the results we achieve for our customers, our drivers and owner-operators and our shareholders.

• Dispatch knows exactly when our customer requires delivery
• Dispatch knows what equipment is required and all service requirements using information from our customer profiles
• Clean, safe, environmentally sound facilities
• Clean trucks inside and outside
• Clean and uniformed drivers
• Trucks that perform reliably with zero defects during their work periods
• Zero defect customer service episodes by drivers
• Zero defect customer invoicing
• One hour response to customer inquiries
• 24-hour customer service failure response